This policy applies to orders placed on the OurMilia online store: www.ourmilia.com

Shipping policy

Shipping Destinations

We currently ship to the following countries only:

• Australia
• United states

Order Processing Time

All orders are processed and prepared within 24 business hours of confirmation.

Delivery Timeframe

Once shipped, orders typically arrive within 5-7 business days. Delivery times may vary based on location and seasonal factors.

Shipping Method

We collaborate with a network of trusted logistics providers, selected for their performance and reliability. Your order is packaged securely and handled with care to ensure a smooth delivery experience. All shipments are fully trackable from dispatch to doorstep.

Shipping Costs

Shipping is free for all orders, with no minimum purchase required.

Tracking

Each order comes with a tracking number, which is provided once the order is shipped.

Shipping Origin

All products are shipped directly via our logistics agent.

Branding on Packaging

Only the brand name “OurMilia” may appears on packaging and delivery slips. The business owner’s personal name is not displayed.

Order Modifications and Cancellations

Customers may cancel or modify their order (including the delivery address) within 4 hours of placing it. After this period, the order is considered confirmed and will be processed as is.
To modify or cancel an order, contact us at contact@ourmilia.com

Possible Delays

While we strive to deliver within the estimated timeframes, occasional delays may occur due to customs clearance, unexpected logistical issues, or high-volume periods.

Return Policy

Your satisfaction is our priority. If you're not completely happy with your Milia Cookware purchase, you have 30 days from the date of delivery to return the item(s) for a full refund. To maintain the integrity of our products, we reserve the right to limit or reject returns in cases of policy abuse or fraudulent behavior. Additionally, bulk orders (5+ sets) are considered final sale and are not eligible for return.

Conditions for Returns:

Items must be unused, with all original packaging and accessories included.

The return request must be initiated within 30 days of delivery and shipped back within this timeframe.

Proof of purchase from our official store is required.

How to Initiate a Return:

To start a return, please reach out to our team at contact@ourmilia.com for personalized assistance.

Refunds:

Once we receive and inspect the returned item(s), we will process your refund within 7 business days, provided all conditions are met. The refund will be issued to your original payment method.

Exclusions

Certain items, such as bulk orders, wholesale purchases, or gift card purchases, are final sale and not eligible for return.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement, compensation, or full refund, including return shipping costs.

Additional notes

Returns that do not meet the conditions outlined above may be subject to restocking fees or denial of refund.

Customers are responsible for securely attaching return labels. Milia Cookware is not liable for lost or delayed returns due to unreadable barcodes or incorrect labeling.

For any questions or further assistance, our customer service team is here to help! Contact us at contact@ourmilia.com